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Title: Data & Analytics Wednesday - Voice Agents and AI

Date: Aug 12, 2026

URL: https://www.meetup.com/techlifecolumbus/events/315905252/

Location:

Description: **“I’m Sorry, Can You Repeat That?”** **\- When and Why Voice Agents Fail** Every contact center leader has heard it: a caller repeating their name three times, getting more frustrated with each attempt. The dashboards look clean. Containment is up, confidence scores look fine. The system looks like it’s working, but your customer just had their worst interaction of the week, and none of your metrics caught it. Analyzing voice-driven customer experience today means chasing answers across a...

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